Frequently Asked Questions

RETURNS

If you’re looking to return your order for whatever reason, we’re here to help with no hassle! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days.

Clearance items are final sale and cannot be returned or exchanged.
Returned items must include identifying information and be returned in the original product packaging.
Returned items must have no visible signs of wear or use.
The shipping cost will not be refunded unless you were sent a wrong or damaged item.
A prepaid return label will not be provided unless the wrong item was sent, or the item was damaged in transit.
We do not process apparel exchanges. If the item you purchased doesn’t fit, please return it for a refund. You may then place a new order for your desired size. For more information and RMA labels, please contact: support@animeathome.com

How do I return a product?

Log in to your account and contact: support@animeathome.com
Provide as much information as possible about the products you wish to return or exchange from your order.
Print the prepaid shipping label that you will receive by email.
Please note that a prepaid return label will not be provided unless the wrong item was sent, or the item was damaged in transit.
Send all items back to us using the label provided.

My product arrived damaged! What should I do?

Sorry collectors! We understand how disappointing it is to receive a damaged item – especially an item you have waited months for! Unfortunately, mistakes happen and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged item and we will replace or issue a partial or full refund. Your satisfaction is our #1 priority!

My product has a defect / missing parts. What do I do?

What’s your refund policy?

After an order is cancelled or a return is processed, your refund will be issued to its original form of payment.

Upon completion of your return, a refund will be processed within 1-5 business days.

After a refund has been processed, please allow 3-5 business days for Paypal refunds and 3-10 business days for all other payment methods.

We will notify you via email when your refund has been issued.

An order can be cancelled and immediately refunded if the package has not yet begun processing for shipment.

Once a package begins processing for shipment, it will have to be delivered to its destination and returned to animeathome before a refund can be issued. Please contact sales@animeathome.com for more detailed information.

SHIPPING

How much does shipping cost?

We are offering discounted shipping rates for a limited time! This change in shipping rates took effect on 4/4/22. This shipping policy covers orders placed from 4/4/22 until today’s date. This policy does not extend to orders placed before the policy was changed. Below are the details of this promotion.

We charge a $5 flat rate for orders being shipped within the US. Shipping within the US is free for orders over $50.

What happens if my package is lost in transit?

If a package is shown as delivered but not received, please contact the carrier and then notify us within 30 days of the delivery date.

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order.

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges – all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.

If you find that your shipping address is incorrect, or that it has changed since you’ve last placed your order, please notify us with the order number and address.

When will my order ship?

Your order will be processed during normal business days (Monday – Friday, excluding holidays).

If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 7 business days within the United States.

If an item is a pre-order, the pre-order will not ship until it’s in stock. If you order multiple pre-orders with the same release date, the order will not be shipped until all items are in stock

Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.

Will I receive my order in multiple packages?

It depends:

If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.

If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.

If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.

Do you ship to P.O. Boxes?

Yes! Just make sure that the P.O box number is listed.